This has to be one of the most common and frustrating experiences in digital office culture (totally independent of whether or not it’s your supervisor writing you back): You provided the item in question and asked one very simple question. What did you get back? “Looks great!” We all get too much email, are all… Continue reading “Looks great!” – the email response that misses important questions

How many times have you seen (or even worse, sent) something like this? Subject line: simply the word “update”. Woof. This email could be — and at times, actually has been — any of these different things: “I’m leaving to spend more time with my family”* “The business is shutting down” “We received budget allocation… Continue reading Bad Email Subject Lines